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Condominium Management Services (CMS) is committed to protecting the privacy of its members and customers.
You can browse the Sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information to our servers located in the United States.
We may collect and store the following personal information:
Email address, physical contact information, and sometimes financial information, such as credit card or bank account numbers;
Correspondence through the Site and correspondence sent to us;
Computer sign-on data, statistics on page views, and traffic to and from the Site; and
Other information, including IP address and standard web log information.
We use industry standard efforts to safeguard the confidentiality of your personally identifiable information. Unfortunately, it is impossible to absolutely guarantee the security of data transmission over the Internet or any network. Therefore, although we take reasonable measures to protect your information, we cannot ensure the security of any information you transmit to us or from online services and you do so at your own risk. Once we receive your transmission, we will use industry standard efforts to ensure its security on our systems. All credit card transactions on our Web sites are via a secure connection which encrypts all data between your browser and our server during the credit card transaction process.
We don’t see or rent your personal information to third parties for the marketing purposes.
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient and customized experience. You agree that we may use your personal information to:
Proved the services and customer support you request;
Enforce our Tenant Agreement; and
Customize, measure, and improve our services and the Sites’ content and layout.
Our Disclosure of Your Information
We may disclose personal information to respond to legal requirements, enforce our policies, or protect anyone’s’ rights, property, or safety.
We may also share your personal information with:
third parties to whom you explicitly ask us to send your information; (or about whom you are otherwise explicitly notified and consent to when using a specific service)
law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity; (In such events we will disclose name, city, state, telephone number, email address.)
Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement, or other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.
Tenant Account Protection
Your password is the key to your account. Use unique numbers, letters and special characters and do not disclose your CMS password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. Therefore, if your password has been compromised for any reason, you should immediately notify CMS and change your password.
Accessing, Reviewing and Changing Your Personal Information
You can see, review and change most of your personal information by logging into the Site.
Generally we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts in order to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Tenant Agreement, and take other actions otherwise permitted by law.
Contact Customer Support
If your questions are not answered online, you may write us at:
Condominium Management Services
Toll Free (800) 350-3103
Voice (909) 399-3103
Fax (909) 398)-0178
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