If you believe your statement or invoice is incorrect or if you need more information about an Electronic Payment Transfer* listed on the statement or invoice, telephone us at:
909-399-3103 or write us at 675 W. Foothill Blvd., Claremont, CA 91711. We must hear from you no later than 60 days after we send the FIRST statement on which the problem or error appeared.
Provide your name and account number.
Describe the nature of your dispute including the dollar amount and transaction date of the suspected error.
We will require that you send us your complaint or question in writing within 10 business days of any verbal communication.
We will review your dispute within 10 business days after we hear from you and will correct any error promptly. If we need more time, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount of your dispute so that you will have the use of the money during the time it takes us to complete our investigation.